Treating Customers in Real Earnest

“I feel composed only to see the pharmacy lit at night.”

“I am so impressed by the sincere service of the attendants that I feel more keenly the gratitude to the socialist healthcare system.”

This is what customers said in November when a staff reporter asked them at the Tongdaewon Pharmacy of the Tongdaewon District Medical Supplies Management Station.

A pharmacy is a shop where medicines are sold. It is therefore not easy to serve customers, satisfying their different needs.

The pharmacy attendants make utmost efforts to improve the quality of customer service. 

Since it opened less than a year ago, they have made devoted efforts to help the customers promote their health.

They provided a woman with breast cancer with excellent medicines. One day someone with gastric bleeding visited the pharmacy at 2 am. They took emergency measures for the patient and gave him necessary medicines. 

In particular, they work day and night to improve the health of veterans and honoured disabled soldiers, sometimes visiting their families. People are deeply moved by the good customer care of the attendants who consider others’ pains as their own.

They unanimously say that they feel an unusual attachment to their job when they see the customers happy as their health recovers.